No Internet

So you've found this page, but you can't access the internet via The Big LAN Network
1. Check your ethernet cable is properly connected to your machine and The Big LAN LAN Box
2. Check that other attendees using the same LAN Box are able to access the network. If not request staff assistance
3. Check you have received an IP Address. Search for cmd.exe and then type ipconfig. Check to see the network port you are using has received an address in either the 192.168.0.x or 192.168.1.x range from "TheBigLAN"
4. Check you have not assigned your own IP address
5. Attempt to ping The Big LAN Router. Search for cmd.exe and then type “ping”. If this does not work request staff assistance

No Servers

So you can't see LAN games in the game lobby
1. Make sure the game is allowed through your firewall
2. Try switching TheBigLAN network to "Private" rather than "Public" by selecting "Network & Internet Settings" under the network option from the task bar, selecting TheBigLAN, and choosing "Private".
3. Try disabling all network interfaces besides the one you are trying to use. For example, CSGO will default to your first ethernet port for server advertisements regardless of if you are on Wi-Fi or a secondary interface.
4. Try connecting directly to the server via IP. The tech desk will be able to help you do this.

Slow Downloads

So you're on the network but games are downloading slowly
1. Users are speed limited on the network to ensure there is sufficent bandwidth for onlines games, however The Big LAN Cache will allow you to install supported games at up to Gigabit speeds. Ensure you are automatically receiving the address for the DNS and have not allocated your own, it should be set to else you will not be able to access the cache.
2. If you have the correct network settings but are still seeing slow download or patching times, speak to a member of The Big LAN tech team to diagnose the issue. Note we cannot pause the schedule to fix this issue once a tournament for the game experiencing the problem has already started.