Troubleshooting

Helpful tips for common issues thanks to TheBigLANBot

To find out when a game is running check here , look up to the dynamic display at the event, or check with staff to see if an event is delayed

Network Issues

Network

    1. Check your ethernet cable is properly connected to your machine and The Big LAN LAN Box

    2. Check that other attendees using the same LAN Box are able to access the network. If not request staff assistance

    3. Check you have received an IP Address. Search from cmd.exe and then type ipconfig. Check to see the network port you are using has received an address in either the 192.168.0.x or 192.168.1.x range from "TheBigLAN"

    4. Check you have not assigned your own IP address

    5. Attempt to ping The Big LAN Server. Search for cmd.exe and then type “ping 192.168.0.1”. If this does not work request staff assistance

Counter Strike - Global Offensive

Counter Strike

    1. The Big LAN Cache will allow you to install Counter Strike at up to Gigabit speeds. Ensure you are receiving the address for the DNS automatically or have set it to 192.168.0.3, else you will not be able to access the cache.

    2. If you have the correct network settings but are still seeing slow download or patching times, speak to a member of The Big LAN tech team to diagnose the issue. Note we cannot fix this issues once the tournament has started.


    1. Make sure CSGO is allowed through your firewall

    2. Try switching TheBigLAN network to "Private" rather than "Public" by selecting "Network & Internet Settings" under the network option from the task bar, selecting TheBigLAN, and choosing "Public"

    3. Try disabling all network ports besides the one you are trying to use. CSGO will default to your first ethernet port for server advertisements regardless of if you are on Wi-Fi.

    4. Try connecting directly to the server. Go to settings in CSGO and select enable console. Press the ~ key and type the following for the applicable server:

    Server 1 - "connect 192.168.0.11:27015"

    Server 2 - "connect 192.168.0.11:27016"

    Server 3 - "connect 192.168.0.11:27017"

    Server 4 - "connect 192.168.0.11:27018"

    Server 5 - "connect 192.168.0.11:27019"

Halo: Custom Edition

Halo

    1. Make sure Halo is allowed through your firewall

    2. Try switching TheBigLAN network to "Private" rather than "Public" by selecting "Network & Internet Settings" under the network option from the task bar, selecting TheBigLAN, and choosing "Public"

    3. Try connecting directly to the server by selecting "join by IP" rather than LAN using the following addresses and no passwords:

    Server 1 - 192.168.0.12

    Server 2 - 192.168.0.13

    Server 3 - 192.168.0.14

    Server 4 - 192.168.0.15

Halo: The Master Chief Collection

Halo The Master Chief Collection

    1. The Big LAN Cache will allow you to install Halo MCC at up to Gigabit speeds. Ensure you are receiving the address for the DNS automatically or have set it to 192.168.0.3, else you will not be able to access the cache.

    2. If you have the correct network settings but are still seeing slow download or patching times, speak to a member of The Big LAN tech team to diagnose the issue. Note we cannot fix this issues once the tournament has started.


    1. Make sure Halo is allowed through your firewall

    2. Try switching TheBigLAN network to "Private" rather than "Public" by selecting "Network & Internet Settings" under the network option from the task bar, selecting TheBigLAN, and choosing "Public"

    3. Under settings in Halo MCC Ensure your network is set to "Xbox Live", not LAN.

Rocket League

Rocket League

    1. The Big LAN Cache will allow you to install Rocket League at up to Gigabit speeds. Ensure you are receiving the address for the DNS automatically or have set it to 192.168.0.3, else you will not be able to access the cache.

    2. If you have the correct network settings but are still seeing slow download or patching times, speak to a member of The Big LAN tech team to diagnose the issue. Note we cannot fix this issues once the tournament has started.


    1. Make sure Rocket League is allowed through your firewall

    2. Try switching TheBigLAN network to "Private" rather than "Public" by selecting "Network & Internet Settings" under the network option from the task bar, selecting TheBigLAN, and choosing "Public"

    3. If unable to host and/or join a game on LAN, create a private internet match instead from the same menu.

Age of Empires

Age of Empires II

    1. The Big LAN Cache will allow you to install Age of Empires at up to Gigabit speeds. Ensure you are receiving the address for the DNS automatically or have set it to 192.168.0.3, else you will not be able to access the cache.

    2. If you have the correct network settings but are still seeing slow download or patching times, speak to a member of The Big LAN tech team to diagnose the issue. Note we cannot fix this issues once the tournament has started.


    1. Make sure Age of Empires is allowed through your firewall

    2. Try switching TheBigLAN network to "Private" rather than "Public" by selecting "Network & Internet Settings" under the network option from the task bar, selecting TheBigLAN, and choosing "Public"

    3. Ensure you are attempting to host and join a game online, not LAN. Age of Empires II appears to be far more stable and able to detect games online.

Unreal Tournament 2004

UT2004

VR Section

VFC

No help available, ask The Big LAN staff stationed at the VR section

Board Games Section

Board Games

No help available, ask The Big LAN staff stationed at the board game section

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